Privacy Policy

1. Who we are

House Extensions London is a trading style of HOUSE RENOVATION SERVICES LONDON LTD (“we”, “us” or “our”). We are the controller of personal data collected through https://houseextensionslondon.com.

Registered office: Unit 16, 142-144 High Street, Hounslow, England, TW3 1LR.

Company number: 14997802. VAT number: GB511409333.

2. Personal data we collect

We may collect and use the following types of personal data:

• Identity and contact data, such as your name, email address, telephone number and postal address.
• Project data, such as your property address, postcode, project brief, budget range, timescale, photos, drawings, uploaded plans, enquiry notes and site-visit information.
• Technical data, such as your IP address, browser type, device information, pages visited and cookie-related usage data.
• Marketing preference data, such as whether you have agreed to receive updates or marketing messages from us.

3. How we use your data

We use personal data to:

• respond to enquiries and quote requests;
• arrange calls, surveys, consultations or appointments;
• prepare quotations, proposals and project information;
• manage potential and live house extension projects;
• communicate with you about your enquiry or project;
• improve our website, services and customer experience;
• maintain business records and meet legal, tax, insurance and accounting duties;
• send service updates or marketing communications where lawful.

4. Our lawful basis

We rely on different lawful bases depending on how and why we use your data, including:

• Pre-contract steps where you ask us for a quote, consultation or project information.
• Contract where we need to use your data to provide agreed services.
• Legal obligation where we must keep records or comply with legal duties.
• Legitimate interests in running, improving and protecting our business.
• Consent where required, for example for certain cookies, marketing or identifiable case-study material.

5. Who we share your data with

We may share personal data with trusted third parties where necessary, including website hosts, email providers, CRM systems, analytics providers, payment providers, accountants, insurers and professional advisers.

Where relevant to your enquiry or project, we may also share limited information with architects, structural engineers, surveyors, party-wall professionals, planning consultants, subcontractors, suppliers or other service partners.

6. Project photos, plans and case studies

If we wish to use project photographs, testimonials, drawings or case-study material that identifies you, your home or your address, we will ask for appropriate permission or make sure we have another lawful basis and suitable anonymisation.

7. Cookies and analytics

We use essential cookies to make the website work. Non-essential cookies, such as analytics, functionality, embedded media or marketing cookies, should only be used after consent. You can read more on our Cookie Policy and manage choices through Cookie settings.

8. How long we keep your data

We keep enquiry and project data only for as long as reasonably necessary for the reason it was collected. This may include time needed for record-keeping, legal, insurance, tax, accounting and dispute-management purposes.

9. International transfers

If any personal data is processed outside the UK, we will use appropriate safeguards where required by law.

10. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. No website or email system can be guaranteed to be completely secure.

11. Your rights

You may have rights to access, correct, erase, restrict, object to or move your personal data. You can also withdraw consent where consent is the lawful basis relied on.

12. Complaints

If you are unhappy with how we use your data, please contact us first so we can try to resolve the matter. You also have the right to complain to the Information Commissioner’s Office.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

14. Contact us

For privacy questions or requests, please contact House Extensions London using the contact details shown on this website.